Refund Policy

For most items, in the unlikely event that your product is defective, you can return it to us for a refund or exchange within 14 days of receipt. Refund of return shipping is not available for this.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You must not break the seal if you wish to exercise your right of withdrawal. The right to withdraw ceases when you break the seal.

Return Instructions

We want to ensure a smooth return process for our customers. If you need to return an item, please send it to the following address:

NexBrush
Lindeborgsgatan 295, 21581, Malmö

For further assistance or to confirm your return, please contact our support.

Return & Refund Policy for "Buy One, Get One" Offer on Brush

At Nexbrush, we always strive to offer our customers a first-class shopping experience. As part of our commitment to customer satisfaction, we occasionally offer various promotions and offers to reward our loyal customers. One such offer is our "Buy One, Get One" offer, which we are happy to explain in detail below.

Terms of the "Buy One, Get One" Offer:

  • Validity: The offer applies only to purchases of Brush, as specified in our marketing materials and on our website.
  • Product Selection: To take advantage of the offer, it is sufficient for the customer to add one unit of Brush to their order. Our staff will then automatically include the second unit as purchased.
  • Validity Period: The offer is valid during the specified period indicated in our campaigns and marketing materials. After this period, the offer will cease to apply.
  • Refund Policy: For customers who return one or both products from the "Buy One, Get One" offer, only the purchased product will be refunded at the original purchase price. The free product is considered a bonus and will not be refunded separately.

We ask our customers to note that the "Buy One, Get One" offer is valid only while stocks last, and we reserve the right to change or terminate the offer at any time without notice.

For any questions or clarifications regarding our "Buy One, Get One" offer on Brush, our customer service team is always available to provide further assistance.

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will only issue you a refund once we have received the product back to us, and our team ensures that it is unused and in saleable condition. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Estimated Timeline for Refunds

We aim to process approved refunds within 72 hours of confirming your returned item. Please note that while we complete the refund on our side within this timeframe, the time it takes for the funds to appear in your account depends on your bank or payment provider. Their processing times can vary and are outside of our control.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us using our contact form.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using our contact form.

Satisfaction Guarantee

To utilize the satisfaction guarantee, you need to document your use of the purchased teeth whitening product. If multiple products are purchased, separate documentation is required for each product. You should document your use of the product with time-stamped photos every day over a 14-day period, then send these photos to our email support@Nexbrush.store with your name and order number, along with a description of how your process went and why you are not satisfied with the purchase. After we have received your email and approved that the following steps are met, we can process your refund.

Shipping For Returns

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 750 kr, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Terms and Guidelines for Returns

  • All return items must be unused, unopened, and complete with original plastic.
  • We are not responsible for return shipping costs for the items.
  • Ensure that all return items are well packaged so that they are not damaged in the mail.
  • If you are shipping an item over 750 kr, ensure that the return is sent with a trackable, insured service, as we cannot take responsibility for items that are damaged or lost during return transit.

Cancellation

If you wish to cancel your order after your package has been shipped, your cancellation request will unfortunately not be accepted.